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Shipping Policy

This policy sets out how orders from Alpha Aminos are dispatched and delivered. It forms part of the Terms of Service.

1. Processing and dispatch

In-stock orders are dispatched within two business days of the order being placed. Business days are Monday to Friday, excluding public holidays.

Dispatch is subject to payment being received and to the order passing our compliance checks. The two business days run from the day payment is received. Where a check delays an order, we will tell you.

2. Payment

Alpha Aminos accepts payment by Zelle only. Card payments are not accepted.

  • Send payment by Zelle to the tag Alpha-Aminos.
  • Send the exact order total shown on your order confirmation.
  • Put your order number in the Zelle memo so the payment can be matched to your order.
  • Your order ships after payment is received and has cleared.
  • Orders that remain unpaid 48 hours after they are placed are cancelled automatically. A reminder is sent by email after 24 hours.
  • Refunds are issued back by Zelle, to the account the payment was sent from, under the Refund Policy.

The payment instructions are also shown at checkout, on the order confirmation page, and in the order confirmation email. If you have sent a payment that does not appear to have been received, contact us at orders@alphaaminos.store or (971) 249-2959 with your order number.

3. Shipping charges

Domestic orders of $300 or more ship free. Below that threshold, shipping is calculated at checkout against your delivery address and the service selected. The charge shown at checkout is the charge you pay.

4. Delivery

Orders are shipped with tracking. A tracking number is emailed when the order is dispatched. Transit times are estimates provided by the carrier and are not guaranteed; a delay in the carrier's network is not a failure of the order.

5. Packaging

Orders ship in plain outer packaging with no product, category, or content markings on the exterior. Parcels carry tamper-evident seals. Lyophilised powders ship at ambient temperature. Compounds requiring cold chain are packed accordingly and marked on the vial label; on arrival, store as the label directs.

6. Delivery addresses

You are responsible for the accuracy of the address you provide. We cannot redirect a parcel once it has been dispatched. Where a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you; reshipment is charged at the applicable rate.

7. International shipping

Where an international order is accepted, the recipient is the importer of record and is responsible for all duties, taxes, customs clearance, and for holding any licence or approval the destination country requires. Alpha Aminos is not responsible for parcels detained, seized, or refused entry by customs, and does not refund orders lost in that way.

8. Title and risk

Title and risk in the products pass to you on delivery by the carrier. From that point, responsibility for safe handling, storage, and disposal is yours, as set out in the RUO Agreement.

9. Loss or damage in transit

Inspect your order on arrival. Report a parcel that arrives damaged, or that tracking shows as delivered but which you have not received, through the contact page within 7 days of the delivery date, with photographs where there is visible damage. We will open a claim with the carrier and, where the claim is upheld, replace or refund the affected items.

Reports made after 7 days may not be recoverable, because carriers close their own claim windows.

10. Refusal and cancellation

Alpha Aminos may refuse or cancel any order before dispatch, on the grounds set out in the RUO Agreement. Orders cancelled before dispatch are refunded in full.

Returns and refunds after dispatch are governed by the Refund Policy and Returns Policy.

Effective 14 October 2026.

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